Customer details
Your contract or customer information.
Auto warranty claims process
A repair process built to save time at the shop.
Eligible contracts may permit repairs at qualifying dealers and licensed repair facilities. Approved covered amounts may be paid directly to the facility, subject to the contract.
AI-generated scene depicting a real production vehicle: 2026 GMC Acadia Elevation.
What happens
From diagnosis to direct payment.
Vehicle repairs are stressful enough. Titan's claims process is designed to help your repair facility confirm coverage, complete approved repairs, and get paid without making you front the covered amount.
- Confirm that the facility is eligible under your contract
- Titan reviews the repair against active contract terms
- Covered claims can be paid directly to the facility
- Authorization is confirmed before covered work begins
Before work begins
Help the repair review move efficiently.
Having the vehicle and repair details available can make the authorization conversation easier for you and the repair facility.
Vehicle details
VIN and current odometer reading.
Repair findings
The facility’s diagnosis and estimate.
Shop contact
A direct contact at the repair facility.
Five steps
A clear claim path.
Your contract terms control the final approval, but this gives customers a simple expectation before they need service.
Choose an eligible shop
Take your vehicle to a dealer or licensed repair facility that meets your contract requirements.
Diagnose repair
The shop identifies the failed component and repair estimate.
Review coverage
Titan reviews the repair against your active contract terms.
Approve work
Approved covered repairs can move forward with the facility.
Direct payment
Titan pays the shop directly for covered amounts when eligible.
Need claim support?
Call support before authorizing covered repairs.
Fast communication helps your repair facility understand the covered component, authorization, and documentation requirements.